Marshall Kim is the Group Chief Digital Officer of FWD Group, with responsibility for FWD’s customer- and distributor-facing platforms, generative AI initiatives, user experience and interfaces, and platform delivery.Since joining the Group in 2019, Marshall has made significant contributions to FWD’s digital progress and innovation culture. He has played a pivotal role in advancing the focus and adoption of generative AI at FWD, helping to set new standards and spearheading initiatives that are shaping the insurance journey of the future.